Privacy policy

This Privacy Policy explains how Marcerio (“we”, “our”, “us”, or the “Site”) handles personal information collected when you visit marcerio.com, interact with our content, place an order, or otherwise communicate with us (collectively referred to as the “Services”).

References to “you” or “your” mean any individual whose personal information is processed through the Services, including customers, website visitors, or other contacts.

By using or accessing the Services, you agree to the collection, use, and disclosure of information as outlined in this Privacy Policy. If you do not agree with these practices, please discontinue use of the Services.

Business Information

Company Name: Marcerio
Registered Address: Minckelersstraat 163B, 1223 LE Hilversum, Netherlands
Email Address: support@marcerio.com
Telephone Number: +19177353156

Types of Personal Information We Collect

When you use our Services, we may collect the following categories of information:

Device and Technical Data

Examples: Browser type, IP address, device identifiers, cookies, time zone settings, and interaction data.
Purpose: To operate the Site correctly, enhance functionality, analyze usage, and maintain security.

Purchase and Order Data

Examples: Name, billing address, shipping address, payment details, email address, and phone number.
Purpose: To process payments, fulfill orders, arrange delivery, and provide customer support.

Support and Communication Data

Examples: Information provided when contacting customer service or communicating with us.
Purpose: To address inquiries, resolve issues, and improve service quality.

How We Use Personal Information

We process personal data for purposes including, but not limited to:

• Managing and completing orders and transactions
  

• Communicating with you regarding purchases, updates, or inquiries
  

• Providing customer service and account support
  

• Detecting, preventing, and addressing fraud or security concerns
  

• Sending promotional or marketing communications in line with your preferences
  

How Personal Information Is Shared

Personal data may be disclosed in the following circumstances:

• With third-party service providers that assist with payment processing, shipping, analytics, customer support, or IT services
  

• With e-commerce and marketing partners such as Shopify, in accordance with their privacy policies
  

• When you instruct or authorize us to share information, including through third-party integrations
  

• With affiliated entities within our corporate group for operational purposes
  

• To comply with legal obligations, protect our rights, or as part of a merger, acquisition, or sale of assets
  

Data Disclosures Over the Last 12 Months

For business and operational purposes, we have disclosed the following categories of information within the past twelve months:

Categories of Information Shared

• Identifiers (such as contact and account details)
  

• Commercial data (order history and customer records)
  

• Internet or network activity (usage and interaction data)
  

Categories of Recipients

• Service providers and vendors
  

• Business and marketing partners
  

• Corporate affiliates
  

We do not use sensitive personal data to infer personal characteristics or profiles.

Publicly Visible Content

Any reviews, comments, or other content you choose to submit through the Services may become publicly available. We do not control how third parties access or use publicly visible information and are not responsible for its use, storage, or sharing by others.

Links to External Websites

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review their privacy policies before providing any personal data.

Children’s Information

The Services are not designed for or directed toward children, and we do not knowingly collect personal data from minors.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate steps to remove the information.

We do not knowingly sell or share personal data of individuals under the age of 16, as defined by applicable laws.

Data Security and Storage

We use reasonable administrative, technical, and organizational safeguards to protect personal information. Despite these efforts, no data transmission or storage method can be guaranteed to be fully secure.

Personal information is retained only for as long as necessary to operate the Services, meet legal requirements, resolve disputes, and enforce agreements.

Your Data Protection Rights

Depending on applicable laws in your jurisdiction, you may have the right to:

• Request access to personal data we hold about you
  

• Request deletion of personal information
  

• Correct inaccurate or incomplete data
  

• Request a copy of your data or data portability
  

• Restrict or object to certain processing activities
  

• Withdraw consent where processing is based on consent
  

• Appeal decisions relating to privacy rights requests
  

You may opt out of marketing communications by using the unsubscribe link provided in emails. Service-related messages, such as order confirmations, may still be sent.

To process privacy requests, we may require identity verification. You may also designate an authorized agent to act on your behalf with appropriate documentation.

Complaints

If you have questions or concerns about our handling of personal information, please contact us directly. Where applicable, you may also lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including the United States.

Where required by law, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms recognized by applicable authorities when transferring data internationally.

Contact Details

For further information about this Privacy Policy or our data practices, please contact:

Company Details:
Company Name: Marcerio
Business Address: Minckelersstraat 163B, 1223 LE Hilversum, Netherlands
Email:  support@marcerio.com
Phone: +19177353156